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Increase / improve client interaction and understanding of the communication you are having with the individual. What are the potential impacts of a suggested change, deferral of treatment, support, services – across key areas – like mental, emotional, physical, social, spiritual and financial.
Be real “Person Centred / Focused” in all interactions and dealings.
Not just this is what the ‘manual’ tells me or this is what the process is – great, but maybe the manual and/or process is old, outdated or not relevant anymore. So impersonal.
Personal example – I have been waiting for a total reverse shoulder replacement for years now, finally received the surgery date 3 weeks go – elation and happiness. Yesterday, I was advised that they needed to push the surgery out another 2 weeks, because the ‘equipment’ is not available…seriously. No consideration of the physical impact this has on me, pain and suffering increasing, as it becomes harder with mobility using my wheelchair or walking sticks, the emotional roller coaster that I have now been placed on again, mental illnesses are running amok – voices reaffirming that I am abandoned, nobody care etc – placing immense strain on my mental wellbeing and increasing suicidal thoughts etc, the fact that I changed my entire life to accommodate the surgery date (which was okay at the time) by changing meetings, workshops and conferences I was going to attend (all part of my many volunteer roles), changing catch ups with my family / sons (who all live far away from me) and I could go on.
All this (and more) because someone, probably forget to organise the saws, chisels etc needed for the surgery – following or not following the process, the consequences of not caring about the consumer.
Nothing Person Centred or Focused in this interaction and I know that this is a regular and daily event.
Sorry – feel like I have been ranting.
Maybe they could have discussed what impacts this may have, suggested moving the surgery from Bundaberg to Brisbane or something / anything – rather too bad so sad attitude.
The ALIVE National Centre is funded by the NHMRC Special Initiative in Mental Health.
The ALIVE National Centre for Mental Health Research Translation acknowledges the Traditional Owners of the land on which we work, and pay our respects to the Elders, past and present. We are committed to working together to address the health inequities within our Aboriginal and Torres Strait Islander communities.
WARNING: Aboriginal and Torres Strait Islander viewers are warned that this site may contain images and voices of deceased persons.
This map attempts to represent the language, social or nation groups of Aboriginal Australia. It shows only the general locations of larger groupings of people which may include clans, dialects or individual languages in a group. It used published resources from the eighteenth century-1994 and is not intended to be exact, nor the boundaries fixed. It is not suitable for native title or other land claims. David R Horton (creator), © AIATSIS, 1996. No reproduction without permission. To purchase a print version visit: https://shop.aiatsis.gov.au/
The ALIVE National Centre for Mental Health Research Translation is funded by the National Health and Medical Research Council (NHMRC) Special Initiative in Mental Health GNT2002047.
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For University based research higher degree students, early/mid-career mental health researchers
ALIVE Lived Experience Research Collective Application Form Click here
For University and community based lived-experience or carer-focused mental health researchers at all career stages
ALIVE Collective Application Form Click here
For any individuals or organisations with a general interest in supporting the special initiative in mental health
ALIVE Implementation and Translation Network (ITN) Application Form Click here
For sector, service delivery organisations in mental health serving people across the life course and priority populations
If you have a general enquiry about The Alive National Centre for Mental Health Research Translation, please submit an enquiry below
ALIVE Next Generation Researcher Network Application Form Click here
For University based research higher degree students, early/mid-career mental health researchers
ALIVE Lived Experience Research Collective Application Form Click here
For University and community based lived-experience or carer-focused mental health researchers at all career stages
ALIVE Collective Application Form Click here
For any individuals or organisations with a general interest in supporting the special initiative in mental health
ALIVE Implementation and Translation Network (ITN) Application Form Click here
For sector, service delivery organisations in mental health serving people across the life course and priority populations
If you have a general enquiry about The Alive National Centre for Mental Health Research Translation, please submit an enquiry below